Shipping & Delivery
Free shipping on every order
We offer free standard shipping on all orders, with no minimum order value. We currently ship to the United States, Canada, the United Kingdom, Australia and a selection of other countries. The countries available to you are shown at checkout.
How long does it take?
Your order is handled in two stages: processing, then shipping.
- Processing: 1-3 business days. This is the time we need to check, pack and dispatch your order.
- Shipping: starts once your order is dispatched. Estimated transit times are below.
| Destination | Shipping time after dispatch | Estimated total (processing + shipping) |
|---|---|---|
| United States | 5-9 business days | 6-12 business days |
| Canada | 5-9 business days | 6-12 business days |
| United Kingdom | 4-7 business days | 5-10 business days |
| Australia | 7-11 business days | 8-14 business days |
| Other supported countries | Varies by destination | Email us for an estimate |
These are averages, not guarantees. Business days are Monday to Friday, excluding public holidays.
Busy seasons
During peak periods such as Black Friday, Cyber Monday, the end-of-year holidays and major shopping events, processing and shipping can take longer than usual. Customs checks and carrier delays can also add time. If you need an item by a certain date, please order early.
Where your order ships from
We have warehouses in China and Türkiye. Your order ships from the warehouse that has your items in stock. If your order contains several items, they may be sent in separate packages, possibly from different warehouses, and may arrive on different days. You will not pay extra for this.
Pack sizes and larger orders
Packs of several pieces normally ship together in one parcel. Very large orders may be split into more than one parcel to protect the goods; every parcel has its own tracking number and there is no extra shipping charge. Larger quantities can need a little extra time to prepare. If that applies to your order we will email you after you order, and the transit times in the table above still apply once the parcel is dispatched.
Tracking
When your order is dispatched, we email you a tracking number. Tracking may take a day or two to show updates after dispatch. You can also see your orders in your account.
Customs, duties and taxes
We pay the customs duties and import taxes on your order, so there are no extra charges at delivery. The price you see at checkout is the price you pay. If a carrier or customs office asks you for payment for your Pouchelle order, please email us at contact@pouchelle.shop before paying.
Address accuracy
Please check your delivery address carefully at checkout. If you notice a mistake, email us right away at contact@pouchelle.shop. We can only change an address before the order is dispatched.
Delayed, lost or damaged orders
If your order has not arrived after the maximum estimated time, if tracking shows delivered but you did not receive it, or if your item arrives damaged, email us with your order number (and photos, for damage). We will investigate with the carrier and make it right.