Privacy Policy

Last updated: October 14, 2026

This policy explains how Pouchelle LLC (“Pouchelle”, “we”, “us”) collects, uses and shares personal information when you visit pouchelle.shop or place an order.

1. Who we are

Pouchelle LLC, 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, United States. Our operations team works from Istanbul, Türkiye. Contact: contact@pouchelle.shop.

2. Information we collect

Order and account details: name, email, phone number, delivery and billing address, order history, and account login details if you create an account.
Payment information: handled by our payment providers. We do not store your full card number.
Messages: what you send us when you contact support.
Technical data: IP address, device and browser type, pages viewed and similar data collected through cookies and similar technologies.

3. How we use it

To process, ship and deliver your orders and handle returns and refunds
To communicate with you about your order and answer your questions
To prevent fraud and keep our store secure
To understand how the store is used and improve it
To send marketing emails, only where you have agreed or where the law allows. You can unsubscribe at any time.
To meet legal, tax and accounting obligations

4. Legal bases (UK and EU/EEA visitors)

We process your data to perform our contract with you (your order), to comply with legal obligations, for our legitimate interests (security, fraud prevention, improving the store) and, where required, with your consent.

5. Who we share it with

Payment processors
Shipping carriers and customs authorities
Our warehouses and operations team in China and Türkiye, which receive the details needed to pack and ship your order (such as your name, address and phone number)
Hosting, email and analytics providers that help us run the store
Authorities, where required by law

We do not sell your personal information.

6. International transfers

We are based in the United States, our operations team is in Türkiye and our warehouses are in China and Türkiye. Your information is therefore processed in countries that may have different data protection laws from yours. Where required, we take steps to protect it, such as limiting access and using contracts with our service providers.

7. Cookies

We use cookies that are necessary for the store to work, such as keeping items in your cart and keeping you signed in. We may also use analytics or advertising cookies to understand traffic. You can control or delete cookies in your browser settings. Blocking necessary cookies may stop the cart and checkout from working.

8. How long we keep it

We keep your information as long as needed to provide our services and handle returns or disputes. We keep order and tax records for as long as the law requires.

9. Security

We use reasonable technical and organisational measures, including encrypted connections (HTTPS), to protect your information. No online service is completely secure.

10. Your rights

Depending on where you live, you may have the right to access, correct or delete your personal information, to receive a copy of it, to object to or restrict certain processing, to withdraw consent, and to opt out of marketing. This includes rights under the UK GDPR, the EU GDPR, the California Consumer Privacy Act, Canadian privacy law and the Australian Privacy Act. We will not treat you differently for using these rights.

To make a request, email contact@pouchelle.shop. We may need to verify your identity. If you are not happy with our response, you can complain to your local data protection authority (for example the ICO in the UK, your national data protection authority in the EU, the Office of the Privacy Commissioner in Canada or the OAIC in Australia).

11. Children

Our store is not directed to children under 16, and we do not knowingly collect their personal information.

12. Changes

We may update this policy. The date at the top shows when it was last changed.

13. Contact

Questions about privacy: contact@pouchelle.shop.